Is the Resident assessed prior to coming into the home?
Save for emergency admissions, we will always look to visit potential residents where they are, either at home or in hospital, to ensure we are able to meet their needs and that they are both likely to settle and get on with our other residents. Additionally, we recommend that anyone considering us should come for a week or two's stay so that they can make an informed decision about whether we are right for them.
Is it possible to speak to existing clients to find out their views before making a decision?
A number of our clients, or their relatives, are happy to speak with prospective clients as they remember how difficult it was when they had to make such an important decision. Out of respect for their time, all we ask is that you first have an assessment to ensure we are able to cater for your needs. We will then give you some names and phone numbers for you to call them in confidence.
What are the visiting hours?
We have open visiting hours and encourage friends and relatives to visit whenever is convenient to our residents. If you are visiting at meal times, you are welcome to join them for a small fee. If you are visiting when other residents may be resting we ask that noise be kept to a minimum. Friends and families are always welcome to join in social occasions and activities. A copy of our Visitors’ Policy is on display in our reception area.
Do Residents have their own room?
All residents have their own room with en-suite toilet and washbasin facilities, although we do have one or two rooms large enough for couples to share.
Are Residents free to come and go as they wish?
Residents are welcome to come and go as they wish where appropriate. In certain circumstances we may carry out a ‘Risk Assessment’ if we have concerns about the resident’s safety. We ask that residents and/or their family let us know if they are leaving the building, to comply with our fire regulations.
What if the Home isn't right for the Resident?
We carry out a full assessment prior to new residents moving in, to ensure we are the right home for them. However, should a resident ever decide we are not the right home we do ask for one month’s notice.
Does the Home have an Activities programme?
We have a varied activities programme with activities morning and afternoon seven days a week. The choice of activities is driven by the residents and typically includes things they enjoyed doing prior to joining us. A monthly residents’ meeting is held to decide the programme for the next few weeks, and to discuss any other issues or concerns the residents may have.
Are special diets catered for?
All special diets are catered for in an imaginative way to ensure meals remain something to look forward to. Our chef meets all new residents to find out their likes and dislikes and joins the residents’ meeting on a regular basis to discuss the menu.
What special facilities does the Home have for people with sight loss?
As a specialist care home managed by Essex Blind Charity everything we do is centred on the fact that most of our residents have poor sight. The home is designed with lots of colour contrasting – handrails, door handles, dining room table settings etc. - to encourage people to find their way around and be as independent as possible.
We can provide specialist equipment to assist residents in their rooms e.g. easy to see or talking clocks, additional lighting, ‘bump ons’ for radio controls. Our staff will be happy to advise on suitable aids.
Can Residents help with tasks around the Home?
Whilst most residents enjoy being looked after, we encourage and welcome residents to help with any tasks they are able to.
Are Residents encouraged to exercise?
Exercise forms a regular part of our activities programme to encourage residents to remain as fit as they are able. This is supported by healthy, home cooked meal choices.
Can Residents bring their own possessions?
Having their own possessions around them helps residents to settle into their new home, and we therefore positively encourage them to bring as many items with them as they would like. The rooms are fully furnished but residents are welcome to bring their own furniture if they prefer. We are happy to put up shelves, hang pictures etc. to make the room as homely as possible.
We do ask that we are kept informed of any items that are brought in or removed from the home for which we keep an inventory.
Valuable items should be independently insured and we recommend that items of particular value are left with us for safe keeping when not being used by the resident. Each room has a safe installed for the resident to store money, jewellery etc.
How often are Care plans reviewed?
Care Plans are reviewed monthly or sooner when necessary and draw on inputs from the resident and their families, their Senior Carer, Key Worker and relevant healthcare professionals.
What is the notice period?
We ask that residents who choose to leave the Home give one month’s notice.
How do I see the Home's Care Quality Commission Inspector's report?
A copy of our latest report is available by clicking on the CQC logo at the foot of the page. If you would prefer, we would be happy to provide you with a paper copy on request.
What happens if the money runs out?
We ask that families ensure there are sufficient funds to meet the resident’s expected duration of stay in the home. To make planning easier, we review our fees from 1 September of each year.
However, on the rare occasions when funding does become an issue, and so long as the event was reasonably unforeseeable, we undertake to work with the family to ensure a move is not necessary.
What happens if the Resident's condition deteriorates?
It is not unusual for our residents' conditions to progress and we continually tailor our service to meet their changing needs.
Where their needs progress beyond our capabilities we are supported by doctors, district and specialist nurses which means most residents are able to stay with us for life.
In the rare event where it is in the resident's best interests to move we work with the families to help them find a suitable alternative, and give them the time to ensure they have made the right decision.
Do you ever give notice?
We have never formally given notice, but we may rarely make a recommendation that we are no longer the right home for a resident. This would be because we are no longer able to meet their needs, taking into account the various support services available to us, or they are no longer compatible with our other residents. Whilst we expect a general progression in our residents' needs, we are unable to cope with those who become and remain physically or verbally aggressive.
We never make this recommendation lightly and would only ever do so after trying to resolve any underlying issues with the help of relevant healthcare professionals and the family.